1. What services does Vivia Travel offer?
At Vivia Travel, we specialise in creating tailored travel experiences for busy professionals and luxury travellers. Our services include bespoke itinerary planning, full-service travel arrangements, VIP luxury experiences, BTS-inspired journeys, and VIP hotel booking services.
2. How does the planning process work?
Our planning process is designed to be seamless and personalised:
1️⃣ Submit an Enquiry – Complete our travel form with your preferences.
2️⃣ Consultation – Within 72 hours, we'll schedule a complimentary call via Google Meet or email.
3️⃣ Proposal Development – After receiving the planning fee, we craft a custom itinerary.
4️⃣ Review & Finalisation – You review and provide feedback, and we finalise your trip details.
5️⃣ Pre-Trip Preparation – You receive all travel documents, itineraries, and important details.
6️⃣ Enjoy Your Journey – Travel with peace of mind knowing we’re here to assist you.
3. What are your planning fees?
Planning fees vary based on the level of service and trip complexity:
Stay Gold – VIP Hotel Booking Service: $100 (Waived if booking one of the travel packages)
Paradise – Bespoke Itinerary Planning: Starting from $500
Euphoria – Full-Service Travel Planning: Starting from $1,000
Mikrokosmos – VIP Luxury Experience: Pricing available upon request
Please note that these fees cover planning and coordination services. Costs for accommodations, flights, transport, and experiences are billed separately unless otherwise specified.
4. Do you book flights as part of your services?
Currently, we do not book flights. Clients are responsible for their own airfare.
5. Why should I book through Vivia Travel instead of planning on my own?
Booking through Vivia Travel gives you access to:
✔ Exclusive Hotel Benefits – Complimentary upgrades, daily breakfast, and hotel credits through preferred partnerships.
✔ Personalized Itineraries – Crafted based on your interests, whether cultural, culinary, or adventure-focused.
✔ Time Savings – We handle research, logistics, and bookings so you don’t have to.
✔ Expert Support – Assistance before and during your trip to ensure a smooth experience.
6. How do I get started?
To begin planning your trip, fill out our enquiry form and we’ll follow up within 72 hours to schedule your consultation.
7. What is your cancellation and refund policy?
Planning fees are non-refundable once the itinerary process has begun. Cancellation policies for accommodations and activities depend on the provider. We will inform you of these policies before booking and assist where possible.
8. Can you accommodate special requests or unique travel experiences?
We will do our best to accommodate special requests and tailor experiences to your preferences. Whilst we don’t have direct access to everything, we do work with trusted partners to arrange unique cultural experiences, private tours, and exclusive activities wherever possible.
9. Do you offer services for corporate travel or group bookings?
Yes! We offer specialised services for corporate clients and group travel. Our Mikrokosmos VIP Luxury Experience is perfect for executives, VIP travellers, and corporate teams seeking an exclusive and hassle-free experience.
10. How far in advance should I plan my trip?
For the best availability, we recommend booking 6-12 months in advance for complex itineraries and peak travel seasons. However, we will do our best to accommodate any last-minute requests whenever possible.
11. What destinations do you specialise in?
We specialise in South Korea and other destinations across Asia, offering extensive knowledge of luxury hotels, cultural attractions, and hidden gems to create an unforgettable travel experience.
Still have questions?
Contact us today for more details.