1. What services does Vivia Travel offer?

At Vivia Travel, we specialise in creating tailored travel experiences for busy professionals, families, and groups who need expert support to make travel planning easier.
Our services include bespoke itinerary planning, full-service travel arrangements, VIP hotel bookings with exclusive perks, luxury experiences, and BTS-inspired journeys across South Korea and Asia.

2. How does the planning process work?

Our planning process is designed to be seamless and personalised: 

1️⃣ Submit an Enquiry – Complete our travel form with your preferences. 

2️⃣ Consultation – Within 72 hours, we'll schedule a complimentary call via Zoom or email. 

3️⃣ Proposal Development – After receiving the planning fee, we craft a custom itinerary. 

4️⃣ Review & Finalisation – You review and provide feedback, and we finalise your trip details. 

5️⃣ Pre-Trip Preparation – You receive all travel documents, itineraries, and important details. 

6️⃣ Enjoy Your Journey – Travel with peace of mind knowing we’re here to assist you.

3. What are your planning fees?

Planning fees vary based on the level of service and trip complexity:

• Stay Gold – VIP Hotel Booking Service:
  Complimentary - If you simply want to take advantage of the VIP benefits.
  USD$100 - If you would like tailored hotel recommendations based on your preferences. (Waived if booking one of the travel packages)

• Paradise – Bespoke Itinerary Planning: Starting from USD$500

• Euphoria – Full-Service Travel Planning: Starting from USD$1,000

• Mikrokosmos – VIP Luxury Experience: Pricing available upon request

Please note that these fees cover planning and coordination services. Costs for accommodations, transport, and experiences are billed separately unless otherwise specified.

4. Do you book flights as part of your services?

Currently, we do not book flights. Clients are responsible for their own airfare.

5. Why should I book through Vivia Travel instead of planning on my own?

Planning a trip can feel overwhelming, time-consuming, and stressful — especially when you want every detail to be just right.
When you book through Vivia Travel, you’ll enjoy:

✔ Exclusive Hotel Benefits – Complimentary upgrades, daily breakfast, and hotel credits through our preferred partnerships, adding extra value to your stay.

✔ Personalised Itineraries – Thoughtfully crafted around your interests, whether you’re seeking cultural immersion, culinary adventures, or simple relaxation.

✔ Time Savings – No more endless research or second-guessing. We take care of the logistics and bookings, so you can focus on enjoying your trip.

✔ Expert Support – Guidance before and during your journey to ensure everything runs smoothly, giving you peace of mind from start to finish.

6. How do I get started?

To begin planning your trip, fill out our enquiry form with as much detail as possible and we’ll follow up within 72 hours to schedule your consultation.

7. What is your cancellation and refund policy?

Planning fees are non-refundable once the itinerary process has begun. Cancellation policies for accommodations and activities depend on the provider. We will inform you of these policies before booking and assist where possible.

8. Can you accommodate special requests or unique travel experiences?

We will do our best to accommodate special requests and tailor experiences to your preferences. Whilst we don’t have direct access to everything, we do work with trusted partners to arrange unique cultural experiences, private tours, and exclusive activities wherever possible.

9. Do you offer services for corporate travel or group bookings?

Yes! We offer specialised services for corporate clients and group travel. Our Mikrokosmos VIP Luxury Experience is perfect for executives, VIP travellers, and corporate teams seeking an exclusive and hassle-free experience.

10. How far in advance should I plan my trip?

For the best availability, we recommend booking 6-12 months in advance for complex itineraries and peak travel seasons. However, we will do our best to accommodate any last-minute requests whenever possible. 

11. What destinations do you specialise in?

We specialise in South Korea and other destinations across Asia, offering extensive knowledge of luxury hotels, cultural attractions, and hidden gems to create an unforgettable travel experience.

Still have questions?

Contact us today for more details.